Platform basics
What MockConnect is, who it serves, and how the account model works.
FAQ
Questions before you request, join, or run an interview.
Source-grounded answers for MockConnect accounts, requests, payments, meeting rooms, feedback, disputes, privacy, and support.
48h
Request window
2h
Payment window
30m
Join opens
48h
Review window
Accounts and onboarding
Login providers, locked roles, and profile information collected during setup.
Finding interviewers
Search, verified profiles, packages, availability, and profile visibility.
Booking requests
How requests move from proposed times to interviewer response.
Payment and confirmation
When candidates pay, how free sessions are confirmed, and how fees are shown.
Cancellations and no-shows
Refund and payout outcomes for cancellations and attendance issues.
Rescheduling
How confirmed interview time changes work.
Interview room
Meeting access, calendar links, room dry runs, and recording notice.
Feedback, reviews, and disputes
How completed sessions become feedback, review windows, and dispute handling.
Privacy and support
Private profiles, data sharing boundaries, provider use, and support requests.
Still need help?
Include your account role, booking details, session date, and the expected next action so support can route the issue correctly.